IT Administrator
Tasks
- Collaborate with IAM team
- Collaborate with information security team
- Configure and maintain Windows devices
- Configure and maintain macOS devices
- Document support activities
- Ensure SLA compliance
- Escalate complex issues to higher-level support
- Implement ITIL practices
- Implement and support network security settings
- Install, configure, and troubleshoot software applications
- Maintain IT asset inventory
- Maintain antivirus and firewall security
- Maintain knowledge base
- Manage service requests using ticketing system
- Perform diagnostics and minor repairs of office equipment
- Prepare and manage employee equipment
- Process and validate user access requests
- Provide end-user technical support
- Provide first-level technical support
- Resolve hardware, software, and network issues
- Support Google Workspace
- Support network configuration and troubleshooting
Perks/Benefits
- Discount Club Membership
- Health insurance
- Internal training programs
- Paid training courses
- Professional counseling services
Skills/Tech-stack
Access Management | Antivirus | Asset Management | Chrome Remote Desktop | Firewalls | Google Workspace | ITIL | Jamf | Jira | Linux | MDM | MacOS | Networking | Remote Desktop | Remote Support | Routing | Switching | TCPIP | Windows | Zoho
Education
N/A
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