Administration - Technology Support Specialist
Tasks
- Apply cybersecurity awareness for phishing and password security
- Assist with security audits and compliance reviews
- Configure troubleshoot email clients and Microsoft Teams
- Configure troubleshoot mobile devices
- Coordinate equipment moves and workspace technology setup
- Create maintain quick reference guides and FAQs
- Deliver informal user training and guidance
- Ensure HIPAA data privacy compliance during support
- Identify and report security incidents
- Install configure and deploy desktops and laptops
- Install configure and troubleshoot printers scanners webcams and headsets
- Maintain conference room video conferencing equipment and audio systems
- Manage help desk tickets and prioritize issues
- Monitor local servers network equipment and backup systems
- Onboard new employees to technology systems
- Perform basic network diagnostics
- Perform hardware repairs and upgrades
- Provide HRIS and accounting system user support
- Provide Microsoft 365 user support
- Provide first-level support for EHR system
- Provide technical support to users in person phone email and remote tools
- Provision user accounts and reset passwords
- Support MFA enrollment and troubleshooting
- Support OneDrive and SharePoint
- Support VPN access and remote access
- Support application installation updates and configuration
- Support secure file sharing practices
- Support telecommunications and unified communications systems
- Troubleshoot Windows operating system issues
- Troubleshoot wired and wireless network connectivity
Perks/Benefits
- Dental insurance
- Health insurance
- Life insurance
- Paid Holidays
- Short-term Disability Insurance
- Sick pay
- Vacation
- Vision insurance
Skills/Tech-stack
Accounting System | Accounting System Support | Active Directory | Android | Asset Management | Azure Active Directory | Cybersecurity | DNS | Document libraries | Electronic Health Records | Email administration | Entra ID | Excel | HIPAA | HRIS | Health Records | Help desk | IOS | IP Configuration | Malware Detection | Microsoft 365 | Microsoft Entra | Microsoft Entra ID | Multi-Factor | Multi-Factor Authentication | Network Troubleshooting | OneDrive | OneDrive Sync | Outlook | Phishing | PowerPoint | Printer Support | Remote Access | Scanner support | Server monitoring | SharePoint | SharePoint document libraries | System Support | TCP/IP | Teams | Telephony | Ticketing systems | Unified communications | VPN | Video conferencing | Webcam Support | Wi-Fi | Windows | Windows Troubleshooting | Word
Education
N/A
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