Security Operations Specialists
CAD 72K-101K Entry-level Full Time Found 10d ago
Tasks
- Deep analysis of operating systems
- Develop SOPs and knowledge base articles
- Escalate service performance trends and SLA breaches
- Handle cyber security incidents and system crashes
- Manage client support and communications
- Mentor and guide less experienced team members
- Monitor and resolve support tickets
- Participate in training and certifications
- Perform root cause analysis
- Provide technical knowledge transfer
- Support infrastructure design and support
- Troubleshoot network and system issues
- Work in a 24/7 support environment
Perks/Benefits
- Flexible learning opportunities
- Market competitive rewards
- Paid training and certifications
- Team mentorship
Skills/Tech-stack
Client Support | Critical Thinking | Cyber Security | Firewall Management | IT Infrastructure | IT infrastructure support | Incident Analysis | Incident Handling | Infrastructure Support | Knowledge of managed security services | Managed Security Services | Network Configuration | Packet Capture | Problem Solving | Productivity tools | Proficiency with productivity tools | Security Services | Security incident | Security incident analysis | System Troubleshooting | Team Collaboration | Technical coaching | Technical documentation | Vendor Collaboration
Education
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