ITSM Administrator
Tasks
- Create Jira projects queries reports
- Design Jira workflows and screen schemes
- Evaluate Jira Confluence plugins
- Gather business process requirements
- Generate Jira workflow documentation
- Install configure Jira plugins
- Integrate and automate AI chatbot
- Optimize Jira Confluence Service Management configuration
- Provide application support for Jira and Confluence
- Support JIRA and Confluence users
- Support chatbot issues and optimizations
Perks/Benefits
- Employee assistance program
- Paid Holidays
- Paid time off
- Retirement plan
- Tuition assistance
- Wellness programs
Skills/Tech-stack
Atlassian | Automation | Chatbot Integration | Confluence | ITIL | Jira | Jira API | Jira webhooks | Service Management | Unix
Education
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