Incident Response, Lead
Remote - TX, United States
R
USD 76K-116K (estimate) Senior-level Full Time
Tasks
- Assume incident command for major and critical events
- Build auditing processes for data quality
- Coordinate stakeholders during live incident response
- Draft impact statements and maintain incident timelines
- Enforce incident workflow standards and drive corrective action
- Ensure ticket discipline and incident documentation standards
- Evaluate incident ticket integrity
- Extract trend data and produce dashboards and reports
- Manage incident communication cadence
- Monitor SLA compliance and workflow adherence
Perks/Benefits
- N/A
Skills/Tech-stack
CMDB | Disaster Recovery | ISO 22301 | IT Service Management | IT service | ITIL | Incident Response | NIST SP | NIST SP 800 | NIST SP 800-34 | Problem Management | Project Management | Risk Management | SLA monitoring | Service Management | ServiceNow | Tabletop Exercises
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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