Cybersecurity Support Engineer - Taipei

Tasks

• Analyze customer network security implementation
• Communicate with customers and colleagues
• Improve technical knowledge of network and security protocols
• Manage product bug management and engineering escalation
• Perform customer case management and escalation
• Provide technical consultation to customers
• Recommend technical solutions or workarounds
• Reproduce customer issues in lab
• Support customer expectation management
• Troubleshoot customer technical issues

Perks/Benefits

• N/A

Skills/Tech-stack

DDoS | Data Center Deployment | Data center | Dynamic routing | Firewall | Intrusion Prevention | Intrusion Prevention System | Layer 2 | Layer 3 | SQL | TCPIP | Unix/Linux | Wireless