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Principal Engineer, Technical Support

Cairo, Egypt

USD 86K-165K (estimate) Senior-level Full Time

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Found 6d ago

Tasks

Cascade knowledge for new releases and patches
Conduct case reviews and take actions
Handle highly escalated cases
Instruct coworkers through training
Lead global technical sessions and huddles
Mentor and coach team members
Perform technical gap analysis
Prepare training plans for global teams
Review technical solution articles
Supervise onboarding plan
Support RSA product issues
Test patches in lab environment
Validate new product patches and features

Perks/Benefits

N/A

Skills/Tech-stack

API | Ethical Hacking | Linux | Networking | Problem Solving | SQL | Security | Team Collaboration | Technical Communication | Troubleshooting

Education

Bachelor of Engineering | Bachelor of Science | Bachelor of Technology

Roles

Engineer | Principal | Principal Technical Support Engineer | Support Engineer | Technical Support Engineer

Regions

Countries

States

Cities

Cairo, Cairo, EG

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