Technical Support Engineer 2
Cairo, Cairo Governorate, Egypt
CAD 72K-101K (estimate) Senior-level Full Time
Tasks
- Apply systems analysis
- Communicate resolution status
- Create and maintain knowledgebase content
- Develop knowledge-based articles
- Document case notes in closed loop
- Escalate complex issues
- Manage case workload and priorities
- Mentor other technical support engineers
- Perform troubleshooting and diagnostics
- Review technical solution articles
- Support customer problem resolution
- Validate technical information
Perks/Benefits
Skills/Tech-stack
Active Directory | Chef | Firewall Configuration | IPSec VPN | Linux | Metasploit | Microsoft SQL | Microsoft SQL Server | MongoDB | MySQL | Nessus | Network Security | Nmap | Proxy Configuration | Puppet | Python | Routing | SQL Server | SSL | Salt | Switching | TCPDump | Unix | VLAN | Windows server | Wireshark
Education
Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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