Technical Support Engineer 2
Tasks
- Communicate resolutions to customers
- Diagnose customer issues
- Document troubleshooting steps and best practices
- Escalate issues to engineering and product teams
- Manage support case queue
- Participate in 24x7x365 support rotation
- Prioritize support cases
- Replicate customer environments
- Troubleshoot software hardware and system problems
- Use diagnostic tools to identify root causes
Perks/Benefits
Skills/Tech-stack
APIs | Active Directory | Command Line | JBoss | JavaEE | Linux | Microsoft Active Directory | Microsoft SQL | Microsoft SQL Server | Network Security | Networking | OAuth | Oracle Database | Relational databases | SQL | SQL Server | TLS | Unix | Web Technologies | WebLogic | WebSphere | Wildfly | Windows server
Education
Related jobs
-
Vodafone Business Senior Security Engineer USD 155K-211KAccess Management | Cisco | CrowdStrike | CyberArk | Data ProtectionSenior-level Full TimeGiza, EG6d ago
-
Access Management | Authentication | Authorization | Identity Lifecycle Management | Identity and Access ManagementEnglish language support | Hybrid work model | Travel twice yearlyMid-level Full TimeCairo, Cairo Governorate, Egypt7d ago
-
Access Management | Application Firewall | Cause analysis | Change Management | Configuration ManagementSenior-level Full TimeNew Cairo City, Cairo Governorate, Egypt7d ago
-
SCC Cybersecurity Engineer CAD 100K-130KBy Design | Case management | Certificate management | Cryptography | Cybersecurity TestingComprehensive social coverage | Flexible working environment | Inclusive workplace | Learning and development support | Medical coverageMid-level Full TimeCairo, EG7d ago
-
Cyber Security Engineer USD 80K-138KActive Directory | Activity monitoring | CASB | Cloud Security | Cloud Security PostureEntry-level Full TimeGiza Governorate, Egypt10d ago
-
Mid-level Full TimeCairo, EG11d ago
-
Technical Support Engineer 2 CAD 72K-101KActive Directory | Chef | Firewall Configuration | IPSec VPN | LinuxHoliday coverage | On-call rotation | Remote work | Weekend workSenior-level Full TimeCairo, Cairo Governorate, Egypt12d ago
-
Principal Engineer, Technical Support USD 86K-165KAPI | Ethical Hacking | Linux | Networking | Problem SolvingSenior-level Full TimeCairo, Egypt13d ago
-
Linux System Administrator Team Leader USD 105K-132KAutomation | Backup and Recovery | Capacity Planning | CentOS | DNSSenior-level Full TimeCairo, Egypt14d ago
-
Domain Consultant Network Security USD 198K-273KBGP | BYOD | CASB | DLP | IP RoutingEnglish and Arabic proficiency support | Remote work | Travel for customer meetingsMid-level Full TimeCairo, Cairo Governorate21d ago
-
Mid-level Full TimeSheikh Zayed, Egypt22d ago
-
SOC Integration Engineer/Senior Engineer USD 119K-165KActivity Monitor | Bash | Cause analysis | Dashboarding | Data Activity MonitorSenior-level Full TimeEgypt-Giza-SMART VILLAGE BLDG. 224d ago
-
Data Security Engineer USD 100K-128KCyber Security | Data Security | ERP systems | Encryption | FirewallMid-level Full TimeGiza, Egypt28d ago
-
SASE Automation Engineer USD 151K-237KAnsible | CI/CD | DevOps | Docker | NetskopeFlexible working hours | Hybrid work | Internal training sessions | Remote work | Training budgetMid-level Full TimeCairo, Egypt R1mo ago
-
Senior Microsoft Presales Engineer USD 119K-222KAccess Management | Active Directory | Azure Active Directory | Backup and Restore | Cloud MigrationSenior-level Full TimeNew Cairo City, Cairo Governorate, Egypt1mo ago
-
Identity Access Management Engineer/Senior Engineer USD 125K-188KAccess Management | Account provisioning | Active Directory | Authentication | AuthorizationSenior-level Full TimeEgypt-Giza-SMART VILLAGE BLDG. 11mo ago
-
Junior SecOps Engineer USD 69K-100KAWS | Antivirus | Azure | Bash | Cloud SecurityHybrid work model | Medical insurance | Social insurance | TransportationEntry-level Full TimeNasr City, Al Manteqah Al Oula, …1mo ago