Technical Support Engineer 2
Tasks
- Communicate resolutions to customers
- Diagnose customer issues
- Document troubleshooting steps and best practices
- Escalate issues to engineering and product teams
- Manage support case queue
- Participate in 24x7x365 support rotation
- Prioritize support cases
- Replicate customer environments
- Troubleshoot software hardware and system problems
- Use diagnostic tools to identify root causes
Perks/Benefits
Skills/Tech-stack
APIs | Active Directory | Command Line | JBoss | JavaEE | Linux | Microsoft Active Directory | Microsoft SQL | Microsoft SQL Server | Network Security | Networking | OAuth | Oracle Database | Relational databases | SQL | SQL Server | TLS | Unix | Web Technologies | WebLogic | WebSphere | Wildfly | Windows server
Education
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