Professional Services Engineer – Integrated Solutions
Tasks
- Conduct site surveys and RF environment assessments
- Conduct system health checks and performance audits
- Coordinate escalations and knowledge sharing
- Coordinate software and firmware update cycles
- Design and deliver operator and administrator training programs
- Develop SOPs operator handbooks and system administration guides
- Integrate third party detection layers into C2 architecture
- Lead customer acceptance testing and operational readiness reviews
- Lead end to end installation and configuration
- Participate in on-call support rotation
- Perform infrastructure readiness reviews
- Provide tier-2 and tier-3 technical support
- Respond to incidents and perform incident response
- Support Train-the-Trainer programs
- Translate operational use cases into system configurations
- Troubleshoot integration issues across hardware software RF and network
- Validate detection zones and sensor fusion configurations
Perks/Benefits
Skills/Tech-stack
Acceptance Testing | C2 Architecture | Computer Science | Customer acceptance | Customer acceptance testing | Electrical Engineering | Incident Response | Network Security | Networking | RF communications | Sensor fusion | Systems Integration | Technical documentation | Training Development | Wireless Protocols
Education
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