Technical Support Engineer
Tasks
- Coordinate resolution with stakeholders
- Create knowledge base articles
- Document defects and troubleshoot findings
- Identify recurring issues and recommend improvements
- Investigate technical issues
- Own customer escalations
- Perform root cause analysis
- Provide technical guidance in meetings
- Reproduce issues and validate fixes
- Support onboarding and training
- Troubleshoot using logs and telemetry
- Use APIs to diagnose problems
Perks/Benefits
- N/A
Skills/Tech-stack
API | Cloud Computing | Debugging | Incident Management | Log Analysis | Network Security | SaaS | System diagnostics | Technical documentation | Telemetry | Web Security
Education
N/A
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