Support Specialist II - Hybrid
Mesa, Arizona, United States
R
USD 72K-90K (estimate) Mid-level Full Time
Tasks
- Analyze root cause
- Coordinate with technical teams
- Create technical documentation
- Customize workflows with technical configuration
- Deliver technical and functional training
- Diagnose hardware issues
- Diagnose system performance problems
- Implement complex customer workflow features
- Investigate database and logic issues
- Maintain ticket ownership
- Manage user access permissions
- Optimize user adoption processes
- Participate in after-hours on-call
- Resolve technical issues and user education gaps
- Support system integration challenges
Perks/Benefits
Skills/Tech-stack
Access Management | Cause analysis | Database troubleshooting | Hardware Diagnostics | ITIL | Performance Analysis | Root Cause Analysis | Root cause | SQL | Software customization | System Integration | System Performance | System Troubleshooting | System performance analysis | Technical documentation | User Access Management | User access | Workflow Optimization
Education
N/A
Roles
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