Senior Security MS Engineer - Firewall
Tasks
- Assist incident triage and troubleshooting
- Audit tickets for quality
- Automate routine tasks
- Collaborate with automation teams
- Conduct shift handovers
- Execute approved configuration changes
- Flag risks and mitigation plans
- Identify security incidents
- Investigate security incidents
- Maintain service level agreement compliance
- Manage client tickets
- Monitor security infrastructure
- Perform second level security support
- Recommend process improvements
- Resolve technical incidents
- Support change management documentation
- Support maintenance activity planning and execution
- Update tickets with resolution actions
Perks/Benefits
Skills/Tech-stack
Automation | Change Management | Firewall | Incident Management | Incident Triage | Log Monitoring | Security Incident Management | Security incident | Service Level | Service Level Agreement | ServiceNow | Ticketing | Trend analysis | Troubleshooting
Education
N/A
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