Senior Technical Support Engineer
Tasks
- Analyze customer call trends
- Contribute to knowledge base
- Execute manual functional testing
- Handle Level 2 escalations
- Mentor peers
- Participate in on-call rotation
- Provide customer support via phone and email
- Provide internal training to peers
- Research using knowledge base and labs
- Resolve Active Directory issues
- Resolve installation and upgrade issues
- Resolve network issues
- Submit defects and enhancements
- Troubleshoot product issues
- Use internal tools for problem resolution
- Validate defects and enhancements
- Verify bugs
Perks/Benefits
- Disability insurance
- Employee assistance program
- Gap Cover
- Gym reimbursement
- Life insurance
- Medical aid
- Provident fund
Skills/Tech-stack
Active Directory | Docker | Java | Kubernetes | Networking | OpenSSL | PKI | REST API | Unix
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
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