Senior Technical Support Engineer
Tasks
- Communicating with customers and SLAs
- Creating knowledge base content
- Documenting issue write ups
- Escalating issues to engineering
- Investigating complex issues
- Managing customer tickets
- Participating in on-call rotation
- Prioritizing support queue
- Triaging customer issues
Perks/Benefits
- Coworking stipend
- Flexible time off
- Health insurance coverage
- Paid parental leave
- Phone and internet stipend
- Remote-first culture
- Stock options
Skills/Tech-stack
AWS | AWS EKS | Azure | CI/CD | Docker | GCP | GitHub | Helm | Kubernetes | Linux | Open Source | Software Supply Chain | Software supply chain security | Supply chain security | Terraform | Vulnerability scanning
Education
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