Senior Technical Support Engineer
Tasks
- Communicating with customers and SLAs
- Creating knowledge base content
- Documenting issue write ups
- Escalating issues to engineering
- Investigating complex issues
- Managing customer tickets
- Participating in on-call rotation
- Prioritizing support queue
- Triaging customer issues
Perks/Benefits
- Coworking stipend
- Flexible time off
- Health insurance coverage
- Paid parental leave
- Phone and internet stipend
- Remote-first culture
- Stock options
Skills/Tech-stack
AWS | AWS EKS | Azure | CI/CD | Docker | GCP | GitHub | Helm | Kubernetes | Linux | Open Source | Software Supply Chain | Software supply chain security | Supply chain security | Terraform | Vulnerability scanning
Education
Related jobs
-
Principal Engineer, macOS Sensor - CTIO (Remote) USD 195K-290KAgile methodologies | C plus plus | C# | Cross-platform | Cross-platform developmentEmployee networks | Paid adoption leave | Paid parental leave | Professional development opportunities | Vacation and holidaysSenior-level Full TimeUSA MN Remote, United States R20h ago
-
Cloud Engineer - Senior (Observability) USD 87K-157KAPM | ARM | AWS RDS | AWS X-Ray | Alert Engineering24x7x365 on call supportSenior-level Full Time6314 Remote/Teleworker US, United States R20h ago
-
Senior Security Engineer USD 215K-286KAWS IAM | AWS VPC | Amazon CloudTrail | Amazon GuardDuty | Buildkite401k match | Co-working stipend | Company offsites | Health, dental, and vision insurance | Home office stipendSenior-level Full TimeUnited States R21h ago
-
SecOps Engineer USD 111K-155KAI analysis | AWS | Detection and Response | Git | Incident Response401k match | Dental insurance | Disability coverage | Employee assistance program | Employee resource groupsEntry-level Full TimeUnited States | Remote R23h ago
-
Developer USD 100K-160KAWS CDK | AWS CodePipeline | AWS Identity | AWS Identity and Access Management | AWS KMSMid-level Full TimeFort Meade, MD (hybrid) R23h ago
-
Platform Engineer - Secret/Top Secret USD 123K-201K800-171 | 800-53 | AWS | Azure | Bash401k retirement plan | Company paid medical dental vision premiums | Conferences | Disability insurance | Federal HolidaysSenior-level Full TimeRemote, United States R1d ago
-
Senior-level Full TimeUnited States R1d ago
-
Systems Administrator USD 80K-115KAWS ECS | AWS EKS | AWS GovCloud | Agile | AnsibleDental insurance | Health insurance | Paid Holidays | Paid life insurance | Paid time offMid-level Full TimeRemote (United States) R1d ago
-
Platform / DevSecOps Lead USD 112K-195KAWS | Agile | Ansible | Artifactory | Automated ProvisioningDental insurance | Health insurance | Paid Holidays | Paid life insurance | Paid time offSenior-level Full TimeRemote (United States) R1d ago
-
Principal Software Engineer USD 134K-220KCI/CD | Cloud Migration | Containerization | Continuous Delivery | Continuous integrationSenior-level Full TimeUS Remote R1d ago
-
Cloud Security Engineer/Architect (Hybrid) USD 106K-222KAI Gateway Security | AI gateway | AKS | API Security | APTsContract-to-hire | Hybrid work | Public trust clearance supportSenior-level Full TimeFalls Church, VA, United States R1d ago
-
Cloud DevOps Engineer - Senior Associate USD 80K-128KAWS | AWS CDK | AWS CloudFormation | AWS CloudWatch | AWS CodeBuildFully remote | Opportunity for advanced certifications | Public trust clearance supportSenior-level Full TimeUnited States R1d ago
-
AI Security Engineer USD 165K-215KAccess Management | Adversarial Machine Learning | Authorization | Cryptography | Data exfiltrationSenior-level Full TimeUnited States - Remote R1d ago
-
Oracle Cloud Security Engineer USD 96K-223KAccess Management | CCSP | CIS Benchmarks | CISSP | Cloud GuardMid-level Full TimeUnited States - Remote R1d ago
-
Application Security Engineer USD 120K-195KAbuse detection | Agile | Architecture Reviews | Authentication | AuthorizationMid-level Full TimeUnited States - Remote R1d ago
-
Application Security Engineer USD 120K-174KAbuse detection | Agile | Application Firewall | Authentication | AuthorizationMid-level Full TimeUnited States - Remote R1d ago
-
Cybersecurity Site Reliability Engineer 3-1371 USD 92K-162KAWS | Access Management | Azure | Bash | CIS BenchmarksRemote work 100 percentMid-level Full TimePA - Philadelphia, 1701 John F … R1d ago
-
Cloud Solution Architect / Engineer USD 107K-195KAWS | Azure | Cloud Governance | Cloud Migration | Cloud deploymentSenior-level Full Time6314 Remote/Teleworker US, United States R1d ago
-
GRC Engineer USD 100K-140KAPI Integration | AWS | Azure | Cloud platform | CloudFormationDental insurance | Disability insurance | Health insurance | Life insurance | MentorshipMid-level Full TimeUnited States - Remote R1d ago
-
Oracle Cloud Security Engineer USD 96K-223KBash | CIS Benchmarks | Cloud Guard | Cloud infrastructure | Compliance ManagementMid-level Full TimeUnited States - Remote R1d ago
-
Application Security Engineer USD 120K-174KAbuse detection | Agile | Authentication | Authorization | Bot ProtectionMid-level Full TimeUnited States - Remote R1d ago
-
AI Security Engineer USD 165K-215KAccess Management | Adversarial Machine Learning | Authorization | Content Filtering | CryptographyRemote workSenior-level Full TimeUnited States - Remote R1d ago
-
.NET | 800-53 | Application Security Testing | Bash | Burp ProxyDental insurance | Health insurance | PTO | Vision insuranceSenior-level Full TimeWashington, District of Columbia, United States … R1d ago
-
Cybersecurity Engineer USD 91K-169KAWS | Anomaly Detection | Ansible | Automation | BrinqaDisability insurance | Health insurance | Life insurance | Paid Holidays | Retirement savings planMid-level Full TimeGA Atlanta 1050 Techwood Drive NW, … R1d ago
-
DevSecOps Engineer I (Hybrid - Puerto Rico) USD 86K-165KAutomated testing | Azure DevOps | CI/CD | Container Orchestration | Containerization401k matching | Dental insurance | Disability coverage | Employee assistance program | Health insuranceMid-level Full TimeUS-PR-AGUADILLA-110 ~ Rd 110 N Km … R1d ago