Service Desk Engineer
Tasks
- Assist with scripting and automation
- Escalate complex issues to engineering teams
- Manage Microsoft 365 support
- Monitor systems and respond to alerts
- Perform QA/testing
- Prepare technical documentation
- Provide remote and onsite technical support
- Resolve tickets within SLAs
- Review cybersecurity reports
- Support AWS services
- Support Azure services
- Troubleshoot Windows and macOS issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Automation | Azure | Cybersecurity | MacOS | Microsoft 365 | Networking | QA Testing | SLAs | Scripting | Ticketing systems | Windows OS
Education
N/A
Roles
Engineer | IT | IT Support | IT Support Specialist | Service Desk Engineer | Specialist | Support Specialist
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