Specialist- Technical Support Administrator
Chennai, TN, IN, 600119
INR 750K-1015K (estimate) Mid-level Full Time
Tasks
- Analyze impacted fleet
- Assign incident tickets
- Close tickets
- Collect WINDA IDs
- Compare as designed versus as is parameters
- Create WASP accounts
- Document processes
- Ensure GWO certificates in LMS
- Finalize PCMS files
- Follow up WTG actions needed incidents
- Manage Power BI dashboards
- Perform process improvement
- Prepare monthly management presentations
- Process P2P tickets
- Review backlog
- Store certificates in LMS
- Support NC2 training enablement
- Support Service Notifications implementation
- Support Technical Notifications implementation
- Track implementation status
- Update blade oil CMS reports
- Update technician profiles in LMS
Perks/Benefits
- N/A
Skills/Tech-stack
Data Analysis | Excel | LMS | Microsoft Office | Power BI | SAP | Ticketing systems
Education
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