Sr. Technical Support Engineer, Focused Services, Cortex XDR
Tasks
- Author technical documentation in knowledge base
- Collaborate with engineering to influence product operability
- Communicate complex technical issues to stakeholders
- Conduct fault isolation and root cause analysis
- Manage support cases from recording to resolution
- Provide configurations and troubleshooting to customers
- Provide technical support to customers and partners
- Provide weekend holiday shift work and on call support
- Review technical content for training and troubleshooting
- Travel to customer sites for critical issues
Perks/Benefits
Skills/Tech-stack
Active Directory | Android | Antivirus | Batch scripting | Cause analysis | Citrix XenApp | Citrix XenDesktop | Cloud infrastructure | DLP | Debugging | Firewalls | Group Policy | IIS | IPS | Linux | MS SQL | MS SQL Server | MacOS | Malware analysis | NAC | Python | Root Cause Analysis | Root cause | SCCM | SIEM | SQL Server | Troubleshooting | VDI | VMware Horizon | Vulnerability Management | Windows
Education
Regions
Countries
States
Cities
Related jobs
-
Senior-level Full TimeColumbus, GA, United States5h ago
-
Senior SIEM Engineer USD 130K-145KAlert Tuning | Automation | Compliance reporting | Correlation rules | DashboardingCleared positionSenior-level Full TimeWashington, DC, United States5h ago
-
Senior Information Systems Security Engineer USD 160K-195K800-53 | 800-53A | Assessment and Authorization | CNSS | Cloud SecuritySenior-level Full TimeWashington, DC, United States5h ago
-
Senior Information Systems Security Officer USD 130K-185K800-53 | 800-53A | Assessment and Authorization | Continuous Monitoring | Control EvidenceTop Secret clearance with SCI eligibility | U.S. CitizenshipSenior-level Full TimeWashington, DC, United States5h ago
-
Senior PKI Engineer USD 124K-179KActive Directory Certificate Services | Ansible | Bash | Certificate Authority | Certificate Lifecycle ManagementHybrid onsite/remote work | Secret clearance required | TS clearance requiredSenior-level Full TimeFAIRFAX, VA, United States5h ago
-
Ansible | Authentication | CentOS | Enterprise Linux | JBossSenior-level Full TimeAnnapolis Junction, MD7h ago
-
Adversarial Machine Learning | Anomaly Detection | Cloud Security | Machine Learning | PythonSecurity clearance premiumsMid-level Full TimeNaples, United States8h ago
-
Sr. Oracle Database Administrator/Engineer (Weekdays Evening, Night Shift, or Weekend Shift) USD 97K-179KASH | AWR | DB Vault | Data Guard | Data Guard BrokerSenior-level Full TimeAnnapolis Junction, MD8h ago
-
Senior Cloud Software Engineer USD 135K-195KAPI Design | AWS | Alerting | Artifact governance | AzureSecurity clearance supportSenior-level Full TimeDayton, OH8h ago
-
Senior-level Full TimeDayton, OH8h ago
-
RRC - Database Administrator IV USD 96KAPI Integration | Autosys | Bash | Batch scheduling | CI/CDCareer development | Flexible work schedules | Health insurance | Paid time off | Retirement plan 401kMid-level Full TimeTexas-Austin9h ago
-
Mid-level Full TimeHuntsville, Alabama, United States9h ago
-
Archer | Automation | Correlation rules | CrowdStrike | Event CorrelationSenior-level Full TimeArlington/Rosslyn, Virginia, United States9h ago
-
Lead Security Engineer II, Splunk Security Content Visualization Expert (Secret Clearance) USD 102K-188KAlerts | Correlation | Dashboards | Data models | Indicators of compromiseSenior-level Full TimeArlington/Rosslyn, Virginia, United States9h ago
-
Security Engineer III, Cyber Threat Hunter USD 107K-188KAmazon Web Services | Analytic Rules | Cloud Security | Cloud security monitoring | Detection and ResponseSenior-level Full TimeArlington/Rosslyn, Virginia, United States; Baltimore, Maryland, …9h ago
-
800-53 | Alerting | Audit Logging | Audit tooling | Boundary ProtectionSenior-level Full TimeNew York, NY, USA; Cambridge, MA, …10h ago
-
AI/ML | AI/ML Infrastructure | Agent Orchestration | Automated Debugging | C++Senior-level Full TimeSunnyvale, CA, USA; Kirkland, WA, USA10h ago
-
AWS | Automation | Azure | Cloud Security | Cortex XSOAR401k program | Car discounts | Cruise discounts | Dental benefits | Employee assistance programSenior-level Full TimeFort Worth, TX, US14h ago
-
Network Security and Firewall Engineer - City USD 86K-132KACL | Access Control | Access Control Lists | Detection and prevention systems | Event managementSenior-level Full TimeOklahoma City, OK, United States17h ago
-
Security Engineer, Detection and Response USD 230K-260KAWS | Adversary Emulation | Azure | Blue Team | Cloud SecurityEquity | Flexible work options | Health benefits | On-call rotationSenior-level Full TimeSan Francisco, California18h ago
-
Application Security Engineer USD 210K-300KAPI Security Top 10 | AWS | Advanced Security | Application Security | AuthenticationSenior-level Full TimeMiami, FL20h ago
-
Application Security Engineer USD 195K-244KAI Agents | API Security Top 10 | AWS IAM | Advanced Security | Application SecuritySenior-level Full TimeSeattle, WA20h ago
-
BEV | Bayesian Methods | CUDA | Machine Learning | Metrics OptimizationSenior-level Full TimeFoster City, CA20h ago
-
DevOps Engineer USD 129K-171KAir-gapped | Air-gapped networks | Ansible | Argo CD | Automated testingMid-level Full TimeReston, Virginia, United States21h ago
-
Dev Infra Software Engineer, Air Defense USD 166K-220KAWS | C++ | CI/CD | Distributed Systems | DockerMid-level Full TimeIrvine, California, United States21h ago