Staff Technical Support Engineer
Tasks
- Manage support cases
- Perform fault isolation and root cause analysis
- Provide configurations, troubleshooting, and best practices
- Provide technical support to customers and partners
- Publish technical support bulletins and documentation
- Review technical documentation for training and marketing materials
- Travel to customer sites for critical incidents
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Cause analysis | Check Point | Cisco | Firewall | Fortinet | IDS/IPS | IPSec | Juniper | LDAP | MacOS | Microsoft Azure | Multi-Factor | Multi-Factor Authentication | OpenStack | PKI | RADIUS | Remote Access | Remote Access VPN | Root Cause Analysis | Root cause | SSL | TCP/IP | Troubleshooting | VMware | Virtualization | Windows
Education
N/A
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