System Administrator I (Midshift)
Tasks
- Coordinate with other departments on IT issues
- Document system administration procedures and policies
- Handle incoming IT support requests via Jira email and Slack
- Manage incident tickets
- Manage internal IT customer requests
- Perform user management for applications and software
- Provide IT support via Jira
- Resolve tickets according to SLAs
Perks/Benefits
Skills/Tech-stack
Active Directory | Azure Active Directory | Google Workspace | IT Service Management | IT service | ITIL | Jira | Service Management | Slack
Education
Roles
Administrator | IT | IT Support | IT Support Specialist | Specialist | Support Specialist | System Administrator
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