Technical Account Manager Support, Cyber Security, AI DLP, Remote
Tasks
- Collaborate with product on prioritization
- Conduct quarterly business reviews
- Configure policies and integrations
- Contribute to onboarding materials and runbooks
- Create implementation documentation
- Drive deployment completion
- Handle customer escalations
- Improve platform adoption
- Manage enterprise customer portfolio end to end
- Monitor customer health signals
- Provide technical escalation for accounts
- Reproduce and resolve technical issues
- Support sales on renewals and expansion
- Synthesize product feedback from customer data
- Triage bugs with engineering
- Troubleshoot connectivity and agent deployment
Perks/Benefits
Skills/Tech-stack
AI | Active Directory | Browser Security | CASB | CLI | Cloud Storage | Cyber Security | Data Loss Prevention | Data loss | Debugging | Endpoint Security | Insider Risk | Insider Risk Management | Jamf | Log Analysis | Loss prevention | MDM | Microsoft Intune | Network Troubleshooting | Policy configuration | Risk Management | SCCM | VDI
Education
N/A
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