Technical Customer Success Manager - Cyber Security
Tasks
- Advocate for customer needs
- Assist with bids and renewals
- Build client relationships
- Collaborate to mitigate client risk
- Convey customer feedback
- Drive client engagement
- Identify upsell opportunities
- Lead customer escalation for service issues
- Manage customer onboarding
- Provide cybersecurity best practices guidance
- Provide technical advice to sales
- Resolve customer issues
- Serve as primary point of contact
- Support cybersecurity service delivery
Perks/Benefits
- Annual leave
- Employee assistance program
- Employee discounts
- Flexible benefits
- Life assurance
- Medical cover
- Pension matching
- Public holidays
- Virtual GP
Skills/Tech-stack
Customer Onboarding | Customer escalation | Cybersecurity | Pre-sales | Risk Management | Sales Enablement | Service Delivery | Technical Consulting | Threat Intelligence
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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