Technical Enterprise Incident Manager
Tasks
- Analyze KPIs and operational metrics
- Coordinate incident bridge calls
- Create cloud architecture and dependency diagrams
- Develop monitoring alerting and dashboards
- Document incidents in ServiceNow
- Drive continual service improvement
- Drive service restoration
- Implement resiliency strategies
- Implement root cause remediations
- Improve platform reliability and observability
- Maintain incident runbooks and knowledge articles
- Maintain incident timelines and communications
- Manage escalation procedures
- Monitor SLA compliance
- Prioritize incidents by business impact
- Support production readiness reviews
- Use Datadog for incident investigation
Perks/Benefits
Skills/Tech-stack
AWS | Azure | CI/CD | Capacity Planning | CloudWatch | Cloudcraft | DNS | Datadog | DevSecOps | Failover | Firewall | GCP | ITIL | ITSM | Incident Management | Infrastructure as Code | Linux | Load Balancer | Networking | Performance optimization | Problem Management | Proxies | Resiliency | SRE | ServiceNow | Windows server | “as-code”
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
Related jobs
-
Information Systems Security Manager USD 102K-130KArcSight | CIS Controls | DOD | Digital forensics | FIPS 140-2Medical benefits | Travel 20 percentMid-level Full TimeLexington Park, MD1d ago
-
Project Senior Manager- Cyber Solutions Integrator USD 97K-171KAgile delivery | Backlog Management | Cloud | Cybersecurity | Dependency managementSenior-level Full TimeRichmond, Virginia, United States1d ago
-
Software Development Manager USD 112K-179K800-53 | ATO | AWS | Amazon ECS | AngularPublic trust clearance supportSenior-level Full TimeUnited States1d ago
-
Security Engineering Manager I USD 126K-203KAWS | Azure | Cloud Security | DLP | DNS401k | Dental insurance | Medical insurance | Paid Holidays | Paid time offMid-level Full TimeNorth Las Vegas, NV, United States1d ago
-
API Security | AWS | Access Management | Agile | Architecture ReviewMid-level Full TimeMcLean, VA, United States1d ago
-
Product Manager - ServiceNow GRC & SecOps USD 150K-180KAI Risk | AI Risk Scoring | Audit management | Automation | Business Continuity401k | Dental insurance | Flexible spending | Health insurance | Vision insuranceMid-level Full TimeUS - NJ - HQ290, United …1d ago
-
Principal Systems Security Engineer / Senior ISSM USD 165K-226KATO | Access Control | Advanced Security | Bash Scripting | CMMCHybrid work environment | Incentive pay | On-call rotationSenior-level Full TimeEnglewood, CO - CO RMS, United …1d ago
-
Access Control | Employee Onboarding | Employee offboarding | Google Workspace | Human Resources401k match | Employee assistance program | HSA employer contribution | Health insurance | Insurance coverageMid-level Full TimeSan Francisco, CA R1d ago
-
Computer Systems Analyst (Project Manager) USD 115K-135KAWS | Acceptance Testing | Agile | Azure | Data FlowMid-level Full TimeUnited States1d ago
-
Sr. Manager, Information Security USD 121K-171KAutomation | CIS Controls | CMDB | DLP | Data ProtectionOccasional travel | Remote workSenior-level Full TimeDallas, TX, United States1d ago
-
Security GRC Manager: Customer Trust Enablement USD 215K-350K800-53 | AI Act | AWS | Artificial Intelligence | AutomationMid-level Full TimeSan Francisco, CA2d ago
-
Technology Operations Enablement Lead USD 135K-197KAWS | Access Management | Azure | Backup and Recovery | Business ContinuityAfter hours on call | Hybrid work | Limited travelSenior-level Full TimeMiami Lakes, FL, United States2d ago
-
Security Operations Assistant Account Manager USD 61K-71KAccess Control | Compliance Management | Dashboarding | Data Analysis | Dispatch)401k enrollment | AD and D insurance | Dental insurance | Disability insurance | Health insuranceMid-level Full TimeGaithersburg, MD, United States2d ago
-
Access Control | Access Management | Amazon Web Services | Azure | Cloud Security401k matching | Dental coverage | Flexible vacation policy | Hybrid work model | Medical coverageSenior-level Full TimeNew York, NY, US, 10001-8604 R2d ago
-
Incident Response, Lead USD 76K-116KCMDB | Disaster Recovery | ISO 22301 | IT Service Management | IT serviceSenior-level Full TimeRemote - TX, United States R2d ago
-
Manager Cybersecurity 2 USD 139K-209KAccreditation management | Agile | Assessment and Authorization | Cybersecurity | IT GovernanceOn-site work | Relocation assistance not available | Travel 10 percentMid-level Full TimeALHU03, United States2d ago
-
Security Programs - Technical Program Manager USD 122K-237KAutomation | CI/CD | Google Sheets | Jira | Kubernetes401k employer match | Employee stock purchase program | Flexible PTO | Flexible spending account | Health savings accountMid-level Full TimeLivingston, NJ / New York, NY …2d ago
-
Access Control | Audit management | CCTV | Case documentation | CoachingMid-level Full TimeLas Vegas3d ago
-
Access Management | Cloud Security | Cybersecurity operations | EDR | FirewallMid-level Full TimeDallas, TX, United States3d ago
-
Engineering Supervisor USD 95K-130KAcceptance Testing | BACnet | Capacity Planning | Change communication | Disaster RecoverySenior-level Full TimeWesterville, OH, United States3d ago
-
Engineering Manager ID70129 USD 133K-180KApplication Security | Application Security Posture Management | CI/CD | Cloud Security | Code reviewExciting projects | Professional growth | Work-life balanceMid-level Full TimeFort Lauderdale, United States3d ago
-
Engineering Manager ID70129 USD 133K-180KApplication Security | Application Security Posture Management | CI/CD | Cloud Security | Code reviewExciting projects | Flexible work environment | Mentorship | Professional growth | Work-life balanceMid-level Full TimeTallahassee, United States3d ago
-
Engineering Manager ID70129 USD 133K-180KApplication Security | CI/CD | Cloud Security | Code Scanning | Code reviewProfessional growth | Work-life balanceMid-level Full TimeRichmond, United States3d ago
-
Engineering Manager ID70129 USD 133K-180KApplication Security | Application Security Posture Management | CI/CD | Cloud Security | Code reviewExciting projects | Flexible work environment | Professional growth | Work-life balanceMid-level Full TimeTexas City, United States3d ago
-
Engineering Manager ID70129 USD 133K-180KApplication Security | CI/CD | Cloud Security | Code review | Continuous DeliveryProfessional growth | Work-life balanceMid-level Full TimeBlacksburg, United States3d ago