Technical Operations Support Analyst with Top Secret/SCI Clearance w/ full scope poly. Onsite in MD
Tasks
- Analyze logs and network traffic for root cause
- Communicate issues to technical and non technical stakeholders
- Coordinate with engineering to resolve defects
- Create maintain documentation and SOPs
- Develop temporary workarounds
- Escalate complex issues to engineering teams
- Monitor system health and performance indicators
- Prepare system status and recurring issue reports
- Provide technical support to end-users
- Support continuous improvement of tools and workflows
- Troubleshoot system software and data flow issues
- Use Jira to track document and manage issues
Perks/Benefits
Skills/Tech-stack
API concepts | Atlassian | Cause analysis | Cybersecurity | Jira | Log Analysis | Network Traffic | Network Traffic Analysis | Packet Analysis | Python | Root Cause Analysis | Root cause | SIEM | Splunk | System Troubleshooting | Traffic analysis
Education
N/A
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