Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico)

MXN 342K-420K (estimate) Mid-level Full Time Found 2d ago

Tasks

• Analyze vulnerability scan results
• Collaborate with internal teams
• Communicate technical concepts in English and Spanish
• Create knowledge articles
• Escalate customer feedback
• Maintain product knowledge
• Provide technical support for cybersecurity products
• Recreate customer software issues in lab
• Review personal performance metrics
• Support across US Eastern/LATAM time zones
• Troubleshoot customer issues

Perks/Benefits

• Career advancement opportunities
• Collaborative environment
• Remote work

Skills/Tech-stack

AI | Certificates | Customer support | Cybersecurity | Linux | Log Analysis | MacOS | Networking | Programming | SEIM | SQL | Security standards | Ticketing systems | Troubleshooting | Unix | Virtualization | Windows | Wireshark