Technical Support Engineer
Tasks
- Build and maintain knowledge base
- Collaborate with product, sales, and marketing teams
- Follow up on customer issues and introduce new features
- Manage customer tickets and urgent requests according to SLAs
- Monitor social media and provide support
- Support customer implementation and production
- Troubleshoot reproduce and analyze technical issues
- Update internal databases with resolutions and findings
Perks/Benefits
- N/A
Skills/Tech-stack
GCP | HTTP | Kubernetes | Linux | Load balancers | Proxies | SaaS | TCPIP | Troubleshooting | Windows
Education
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