Technical Support Engineer - SIEM (FortiSiem)
Sophia Antipolis, Alpes-Maritimes, France
EUR 54K-70K (estimate) Mid-level Full Time
Tasks
- Analyze packet captures
- Analyze reported problems
- Create technical documentation and bulletins
- Follow up with R and D to resolve product issues
- Investigate customer issues
- Perform troubleshooting with debug traces and logs
- Provide technical solutions for customer issues
- Provide technical support by phone
- Provide technical support via web portal
- Replicate problems in-house
- Reproduce complex environments in lab
Perks/Benefits
- N/A
Skills/Tech-stack
API Testing | AWS | Amazon Web Services | Apache | Azure | CSS | Capture analysis | ClickHouse | HTML | JSON | Java EE | JavaScript | Linux | Log Analysis | Microsoft Azure | Network Troubleshooting | Packet Capture | Packet capture analysis | PostgreSQL | Routing | Security policies | Switching | TCPIP | VMware | Virtualization | Vulnerability Assessment | Web Services | XML
Education
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