Technical Support Specialist
Tasks
- Analyze logs
- Collaborate with Engineering, QA, and Product
- Document support interactions
- Escalate issues
- Interpret XML data
- Maintain support case records
- Participate in user acceptance testing
- Perform data synchronization support
- Provide Tier 1 support
- Provide tier 2 support
- Review API responses
- Troubleshoot CRM issues
- Troubleshoot ticketing tool issues
- Update customers on incidents
Perks/Benefits
Skills/Tech-stack
API | Cloud Computing | Confluence | Data synchronization | Jira | Log Analysis | Microsoft Office | SaaS | Salesforce | XML | Zendesk | Zoho
Education
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