BizOps Engineer I
Tasks
- Analyze ITSM activities and provide feedback
- Analyze trends for systemic issues
- Categorize and prioritize tickets
- Define and maintain operational metrics dashboards
- Escalate complex issues to appropriate teams
- Escalate critical incidents
- Execute RCA quality standards
- Identify and eliminate repetitive manual work
- Maintain accurate ticket records
- Maintain communication with stakeholders
- Maintain knowledge base and internal documentation
- Measure and report toil reduction impact
- Monitor and respond to customer tickets
- Partner with automation teams for auto triage
- Provide exec ready insights and recommendations
- Resolve issues with solutions or workarounds
Perks/Benefits
- N/A
Skills/Tech-stack
AWS VPC | Automation | Azure VNet | DNS | Dashboards | Datadog | Dynatrace | Excel | Firewalls | HTTP | HTTPS | ITIL | ITSM | Incident Management | Linux | MTTR | MongoDB | Observability | Oracle | Prometheus | Python | RCA | Remedy | SLA | SQL | Service Cloud | Service Desk | Shell | Splunk | TCPIP | VPN
Education
N/A
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