Customer Success Manager
Remote United States, United States
R
USD 100K-184K (estimate) Mid-level Full Time
Tasks
- Build customer partnerships
- Conduct quarterly business reviews
- Coordinate account onboarding
- Drive product adoption
- Ensure customer retention
- Explain technical concepts to stakeholders
- Identify account expansion opportunities
- Manage mutual success plans
- Map product features to security challenges
- Mitigate churn risks
- Resolve technical escalations
- Support sales account transitions
Perks/Benefits
- Community involvement support
- Medical, dental & vision coverage
- Paid parental leave
- Paid time off
- Retirement plans
Skills/Tech-stack
Account Management | Artificial Intelligence | Business Strategy | Business review | Churn Risk | Churn risk management | Cloud Security | Customer Success | Cybersecurity Analytics | Cybersecurity Fundamentals | Endpoint protection | Escalation management | Network Security | Product adoption | Project Management | Quarterly Business Review | Risk Management | Stakeholder management | Technical Escalation | Technical escalation management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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