IT Generalist

Tasks

• Assist with monitoring and maintaining network infrastructure
• Assist with security monitoring and incident response
• Collaborate with vendors and external IT providers
• Configure deploy and support laptops desktops and devices
• Contribute to internal knowledge bases and support guides
• Coordinate hardware repairs replacements and warranty support
• Follow enforce IT security policies and best practices
• Maintain and monitor IT systems and infrastructure
• Maintain asset inventory and lifecycle management
• Maintain documentation of systems processes and troubleshooting procedures
• Manage user accounts, permissions, and access controls
• Perform system updates, patches, and maintenance
• Provide technical support for hardware software and network issues
• Support IT projects including system upgrades and expansions
• Support endpoint security tools device encryption and access management
• Support onboarding and offboarding processes
• Troubleshoot and resolve operating system and application problems
• Troubleshoot connectivity and network performance issues

Perks/Benefits

• Global and local team collaboration
• Hypergrowth team environment
• Innovative work environment

Skills/Tech-stack

AWS | Active Directory | Azure | Cloud Platforms | DHCP | DNS | Endpoint Management | Google Cloud | Google Workspace | IT ticketing | IT ticketing systems | Intune | Jamf | Jira | MacOS | Microsoft 365 | Networking | Security+ | ServiceNow | TCP/IP | Ticketing systems | Troubleshooting | VPN | Windows | Zendesk