Security Engineer WAF & SSLO (L1)
Tasks
- Coordinate incident repairs with teams
- Diagnose problems using service assurance tools
- Document and close incidents
- Escalate unresolved incidents
- Investigate and resolve security incidents
- Maintain incident records
- Maintain secure configuration items
- Monitor service delivery against SLAs
- Provide remote technical support
- Provide service recovery after resolution
- Remotely investigate root cause
- Track and log configuration changes
- Update knowledge articles
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Cisco | Configuration Management | Firewall | Incident Management | Intrusion Detection | Intrusion Detection System | Intrusion Prevention | Intrusion Prevention System | Knowledge Management | Microsoft | Proxy | Remote Support | Root Cause Analysis | Root cause | Service Assurance | Service Level | Service Level Agreement | Troubleshooting | Troubleshooting and Diagnosis
Education
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