Technical Account Manager (Remote, BRA)

Tasks

• Collaborate with cross-functional teams
• Conduct customer health checks
• Create knowledge base content
• Deliver product training
• Develop and share best practices
• Document and assess customer feedback
• Drive support cases to timely resolution
• Escalate customer issues
• Identify renewal risk
• Lead resolution for escalated cases
• Onboard new customers
• Provide proactive technical support
• Provide recommendations and action plans
• Remediate renewal issues
• Research technical issues
• Serve as primary technical contact
• Support account expansion opportunities

Perks/Benefits

• Employee networks
• Paid adoption leave
• Paid parental leave
• Professional development opportunities
• Travel up to 25%
• Vacation and holidays
• Volunteer opportunities
• Wellness programs

Skills/Tech-stack

Customer Success | Customer support | Enterprise Web Technologies | ITIL | Internet Security | Issue troubleshooting | Knowledge Base | Knowledge base management | Linux | MacOS | Python | REST API | SaaS | Security Infrastructure | Technical Issue Troubleshooting | Web Technologies | Windows server