MS Engineer L2, Network Security
Tasks
- Analyze and log issues before escalation
- Assist with client escalations
- Audit incident and request tickets for quality
- Collaborate with clients and other teams
- Execute changes with risk mitigation
- Handle incidents and requests within SLAs
- Identify automation opportunities
- Identify, investigate, and resolve incidents
- Manage work queues and priorities
- Proactively monitor IT infrastructure
- Provide second level support
- Recommend process improvements
- Restore services after outages
- Support change management documentation
- Support disaster recovery functions and tests
- Update tickets with actions taken
Perks/Benefits
Skills/Tech-stack
Automation | Change Management | Disaster Recovery | ITIL | Incident Management | Network Security | Problem Management | SLAs | Service Management | ServiceNow | Ticketing systems
Education
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