Technical Support Engineer (Remote, GBR)
GBR Remote, United Kingdom
R
GBP 56K-68K (estimate) Mid-level Full Time
Tasks
- Collect and document bugs
- Create knowledge base content
- Escalate cases when needed
- Identify root cause
- Lead technical communications
- Perform end to end troubleshooting
- Provide integration guidance
- Provide remote support
- Research technical issues
- Resolve customer problems
Perks/Benefits
- Paid adoption leave
- Paid parental leave
- Paid vacation and holidays
- Professional development
- Remote work flexibility
- Wellness programs
Skills/Tech-stack
Adversary tactics | Cause analysis | Customer support | Detection Triage | Endpoint Security | Knowledge Base | Mitre Attack | Network Troubleshooting | Remote Support | Root Cause Analysis | Root cause | Security Analysis | Windows | Windows Service | Windows Workstation
Education
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