Senior Manager, Technical Account Management (TAM)
Tasks
- Align customer needs with product roadmaps
- Architect product adoption frameworks
- Define operational objectives
- Direct global TAM team
- Drive customer retention strategies
- Establish engineering career pathways
- Establish operational metrics
- Maintain enterprise technical ecosystem expertise
- Mentor and develop technical account managers
- Mitigate customer churn risk
- Optimize resource allocation frameworks
- Orchestrate cross departmental resources
- Partner with sales engineering product marketing
- Resolve high stakes technical escalations
- Track organizational visibility and capacity
- Translate technical concepts for executives
Perks/Benefits
- N/A
Skills/Tech-stack
Account Management | CRM | Change Management | Client success | Cloud Computing | Customer Success | Enterprise Software | Gainsight | Key Performance Indicators | Key Results | Objectives and Key Results | People management | Performance indicators | Resource allocation | SIEM | SOAR | Salesforce | Strategic Communication | Technical account management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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