Manager, Engineering - Endpoint - Sustaining
Office - IND - Karnataka, Bengaluru, India
INR 2156K-5000K (estimate) Senior-level Full Time
Tasks
- Coach mentor and develop team members
- Coordinate fixes including code changes as needed
- Define and improve escalation processes intake paths and handoffs
- Drive continuous improvements in observability tooling and automation
- Ensure clear problem statements reproducibility and telemetry
- Lead recruitment for full time and early career hiring
- Lead software development support team to resolve complex issues
- Maintain queue hygiene and service level agreement adherence
- Manage case intake triage prioritization and execution
- Manage performance management compensation and budget approvals
- Oversee root cause analysis and drive issues to closure
- Partner with support product research and development teams to manage escalations
- Run daily standups and weekly reviews
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Cause analysis | Cloud Computing | Debugging | Escalation management | Incident Management | Observability | Root Cause Analysis | Root cause | Service Level | Service Level Agreements | Telemetry
Education
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