Product Support Engineer - SaaS
Tasks
- Analyze complex customer problems
- Escalate priority cases
- Investigate customer issues
- Maintain customer relationships
- Maintain customer status reporting
- Provide technical troubleshooting support
- Reproduce customer problems
- Run cadence calls with customers
Perks/Benefits
- N/A
Skills/Tech-stack
DHCP | DNS | Database | HTTP | Linux | Networking | Operational technology | SaaS | Security | TCP/IP | Virtualization | Wireshark
Education
N/A
Regions
Countries
States
Cities
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