Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Tasks
- Brief CISOs on DLP performance
- Collect customer cybersecurity feedback
- Create executive customer playbooks
- Debug DLP policy false positives
- Drive customer success
- Instrument customer health metrics
- Lead technical account management
- Onboard customers for DLP deployment
- Partner with engineering to reproduce DLP gaps
- Predict churn and prevent churn
- Support remediation and gap closure
- Train and lead customer success team
- Triage and prioritize DLP issues
Perks/Benefits
- Company swag
- Free snacks and drinks
- Health benefits
- Hybrid work
- Lunch and happy hours
- Unlimited paid time off
Skills/Tech-stack
AI | Behavioral analytics | Churn management | Customer Onboarding | Customer Success | Cybersecurity | DLP | Data Loss Prevention | Data loss | Gainsight | Linear | Loom | Loss prevention | Machine Learning | Notion | Postman | Regex | SOC Reporting | Threat detection
Education
N/A
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