Senior Technical Support Engineer, Cortex
Tasks
- Collaborate with engineering teams
- Conduct root cause analysis
- Manage support cases
- Participate in on-call rotation
- Perform fault isolation
- Provide after-hours support
- Provide configurations and best practices
- Provide technical support to customers and partners
- Publish technical documentation
- Review technical documentation for training
- Travel to customer sites for critical issues
- Troubleshoot complex post sales issues
- Write scripts for support
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Android | Antivirus | Batch scripting | Cause analysis | Citrix XenApp | Citrix XenDesktop | Cloud infrastructure | Data Loss Prevention | Data loss | Debugging | Detection Systems | Fault isolation | Firewalls | Group Policy | IOS | Intrusion Detection | Intrusion Prevention | Intrusion Prevention Systems | Intrusion detection systems | Linux | Loss prevention | MacOS | Malware analysis | Prevention systems | Python | Reproduction of issues | Root Cause Analysis | Root cause | SIEM | VDI | VMware Horizon | Vulnerability Management | Windows
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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