Sr. Technical Account Manager
Tasks
- Collaborate on renewal and upsell
- Conduct proactive health checks
- Conduct quarterly onsite briefings
- Coordinate internal stakeholders for customer feedback
- Create knowledge content
- Deliver product training
- Develop and share best practices
- Drive executive escalations
- Lead cross functional resolution groups
- Lead meetings with product leadership
- Manage renewal risk
- Onboard enterprise customers
- Participate in mentorship programs
- Provide solution expertise for security operations
- Research technical issues
- Serve as primary technical contact
Perks/Benefits
- Competitive vacation and holidays
- Employee networks
- Great Place to Work certified
- Paid adoption leave
- Paid parental leave
- Professional development opportunities
- Volunteer opportunities
- Wellness programs
Skills/Tech-stack
API Integration | Cloud Computing | Cybersecurity | Enterprise Web Technologies | Linux | Log Analysis | MacOS | Network Infrastructure | Operations Center | SIEM | Scripting | Security Operations Center | Security operations | Web Technologies | Windows
Education
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