Technical Support (Cybersecurity/EDR)
Tasks
- Analyze behavioral detections
- Analyze system logs
- Analyze threat events
- Assist with incident remediation
- Create knowledge base articles
- Deploy EDR agents
- Document troubleshooting steps
- Escalate complex issues
- Investigate security alerts
- Manage EDR agent lifecycle
- Manage endpoint isolation and recovery
- Participate in on-call rotations
- Perform root cause analysis
- Provide endpoint security best practice guidance
- Provide second-level technical support
- Provide third level technical support
- Resolve firewall conflicts
- Resolve policy conflicts
- Troubleshoot antivirus issues
- Troubleshoot endpoint detection issues
- Validate ransomware rollback outcomes
Perks/Benefits
- N/A
Skills/Tech-stack
Antivirus | Detection and Response | Endpoint Detection and Response | Endpoint Security | Endpoint detection | Firewalls | Log Analysis | Malware analysis | Networking | Operating System | Powershell | Ransomware | Remote Support | Security alerts | System Administration | Windows Operating | Windows Operating System
Education
N/A
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