Senior Manager of Service Integration & Management (SIAM)
Tasks
- Collaborate with suppliers
- Drive end to end IT service integration
- Improve service quality with ITIL and SIAM
- Lead continuous improvement initiatives
- Monitor SLAs supplier performance and service compliance
- Optimize processes
- Perform root cause analysis
- Report KPIs to senior stakeholders
- Resolve escalated issues
Perks/Benefits
Skills/Tech-stack
Cause analysis | Continuous Improvement | IT Service Management | IT service | ITIL | KPI Reporting | Root Cause Analysis | Root cause | SIAM | SLA management | Service Delivery | Service Governance | Service Integration | Service Management | Supplier management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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