Technical Account Engineer II
San José, Costa Rica
USD 136K-161K (estimate) Senior-level Full Time
Tasks
- Analyze usage patterns from data
- Conduct quarterly business reviews
- Deliver advanced product training
- Develop growth strategy with account team
- Drive customer adoption planning
- Identify deployment issues
- Monitor customer KPIs and health metrics
- Perform risk mitigation and account planning
- Provide technical/customer support
- Run monthly health check calls
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Account Management | AppDynamics | Compliance Management | Customer Success | Datadog | DevOps | Elasticsearch | Event management | Falco | Google Cloud | Helm | Incident Response | Kubernetes | Log Analytics | Microsoft Azure | NewRelic | OpenTelemetry | Prometheus | SOC analysis | SQL | SaaS | Security Information | Security Information and Event | Security Information and Event Management | Splunk | Threat detection | VMware Tanzu
Education
N/A
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