Manager of Customer Success (Tampa, FL)
Tasks
- Build repeatable technical escalation frameworks
- Collaborate with support, product, and engineering
- Define scalable engagement models
- Deliver post sale customer success
- Develop long range customer success planning
- Forecast capacity and engagement insights
- Implement risk mitigation programs
- Lead customer success team
- Manage escalations for high-impact issues
- Mentor technical advisors
- Monitor customer health signals
- Optimize customer coverage and resourcing
- Oversee executive customer relationships
- Provide voice of the customer to product and engineering
- Support strategic and enterprise customers
- Track success metrics adoption and renewal
Perks/Benefits
- 401k match
- Comprehensive time off
- Employee referral bonus
- Medical/Dental/Vision insurance
- Wellness programs
Skills/Tech-stack
Cross-Functional Collaboration | Cross-functional | Customer Health | Customer Success | Customer health monitoring | Cybersecurity | Data-Driven Decision Making | Data-driven | Decision Making | EDR | Endpoint Security | Escalation management | Functional collaboration | Gainsight | Health Monitoring | Jira | MDR | SIEM | Salesforce | XDR | Zendesk
Education
N/A
Regions
Countries
States
Cities
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