Technical Support Engineer III - Web Security
Home Office - Bengaluru, India
INR 500K-800K (estimate) Senior-level Full Time Found 17d ago
Tasks
- Act as product SME
- Document case interactions
- Escalate issues when necessary
- Gather logs and configuration details
- Manage customer escalations
- Participate in support programs
- Perform additional duties as assigned
- Prioritize workload
- Provide training and mentorship
- Recommend and implement resolutions
- Research solutions in knowledge base
- Resolve technical issues
- Respond to customer cases
- Review user documentation and specifications
- Share knowledge and create documentation
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Application Support | Application support basics | Dump analysis | Endpoint diagnostics | File analysis | File setup | HTTP Protocol | Information security | Linux fundamentals | Log file | Log file analysis | MSSQL fundamentals | Memory dump | Memory dump analysis | Network Troubleshooting | Networking Fundamentals | PAC file setup | Packet Analysis | Routing | SSL/TLS | SSL/TLS protocols | TLS protocols | Troubleshooting methodology | Windows Support
Education
N/A
Language: en |
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