Senior Technical Support Engineer
Tasks
- Assess customer security risks
- Collaborate with engineers on complex issues
- Create support troubleshooting documentation
- Document bugs for engineering
- Escalate priority issues
- Identify root cause
- Manage customer escalations
- Meet SLA expectations
- Troubleshoot customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
Bug Reporting | Customer escalation | Data Loss Prevention | Data loss | Endpoint DLP | Endpoint Security | GitHub | Jira | Loss prevention | SaaS | Salesforce | Security troubleshooting | Service Level | Service Level Agreement | Technical Support
Education
N/A
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