Technical Operations Engineer I
Tasks
- Assist in incident management
- Collaborate with engineering on SLOs
- Create update SOPs runbooks
- Document postmortems
- Follow ITIL practices
- Follow runbooks SOPs
- Monitor cloud environments
- Perform root cause analysis
- Provide third line support
- Reprocess persistent failures
- Respond to monitoring alerts
- Review security alerts
- Support Elastic index snapshots
- Support problem management
- Triage daily volume alerts
- Tune alert thresholds
Perks/Benefits
Skills/Tech-stack
AWS | Alert Threshold Tuning | Alert management | Alert review | Cause analysis | Cloud platform | Elasticsearch | Google Cloud | Google Cloud Platform | ITIL | Incident Management | Microsoft Azure | Monitoring | Postmortem | Reliability Engineering | Root Cause Analysis | Root cause | Runbooks | S&OP | Security alert review | Service Level | Service-Level Objectives | Site Reliability | Site Reliability Engineering | Threshold Tuning
Education
N/A
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