Process & Technology Support Analyst
Bangalore, Karnataka, India
INR 398K-500K (estimate) Entry-level Full Time
Tasks
- Activate deactivate software licenses
- Apply basic configuration changes
- Assign roles and permissions
- Collaborate with level 1 and level 2 teams
- Contribute best practices
- Coordinate with vendors
- Deploy preapproved scripts
- Develop operational procedures
- Distribute checklists and playbooks
- Document solutions in knowledge base
- Escalate incidents with reports
- Flag anomalies
- Handle common integration issues
- Manage access requests
- Monitor dashboards
- Monitor operations and performance metrics
- Onboard and train new employees
- Provide feedback on recurring problems
- Provide known workaround solutions
- Restart services
- Review system logs
- Roll out patches and software updates
- Run predefined scripts
- Set up new workstations
- Verify patch installation
Perks/Benefits
- Health insurance
- Paid leave
- Parental leave
- Retirement benefits
- Sick leave
- Training and development
- Vacation days
Skills/Tech-stack
Bash | Cloud Computing | Incident Management | Microsoft Excel | Network Troubleshooting | Networking | Operating System | Powershell | ServiceNow | Windows | Windows Operating | Windows Operating System
Education
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